Return and Refund Policy
All Sales are Final. Please carefully read all product descriptions and notations before placing the order. We do not accept any returns or exchanges, no exceptions.
Our products are handmade in small batches to ensure quality and consistency. However, due to these production processes and the use of all-natural ingredients, slight differences in size, smell, color or consistency are possible.
If the product you received is deemed defective, the item is eligible to be resent if reported within 3 days of the delivery date.
If an item appears to be missing from an order, we will immediately address the mishap by resending that item as a top priority. Missing items need to be reported within 3 days of the delivery date.
An item that is out of stock will be refunded or replaced with a similar item that is to the company’s discretion. This does not happen often but it is possible. We apologize for the inconvenience that this may cause.
Refunds will be to the discretion of the company (Pure In Essence) handled case-by-case where the company agrees that a product/item is not to the mutual satisfaction of both customer and company. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. Please note that funds may take a few days to become available depending on your bank and credit card companies.
Shipping Policy
Unless otherwise noted, orders are typically processed to be packed and shipped out within 2-4 business days. The time frame doesn’t take into consideration the time in which it takes to get the order delivered to you from the United States Postal Service (USPS).
The pricing of shipping costs are not regulated by the company, but instead dictated by the current USPS rates which will take the weight and the shipping destination to determine the price.
The shipping method in which you choose does not change or affect our company’s current fulfillment time. Selecting any priority or expedited shipping will be upheld and guaranteed from the shipping carrier and the company is not responsible for the package not being delivered in that time frame.
We as a company are not responsible for shipping delays or lost packages marked delivered but not received. In the event that this happens, please file a claim with USPS using your tracking number. Our company will assess the appropriate solution to any delivery issue.
Privacy Policy
Pure In Essence is completely committed to protecting the privacy of our site visitors and customers. Therefore, we will not disclose information about you to third parties except where it is part of providing a service to you. You can access the site in many ways, including from a computer or mobile phone, and this Privacy Policy will apply regardless of the means of access.
Pure In Essence does not otherwise sell, rent or license the personal information of our customers. You acknowledge that this Privacy Policy is part of the terms of service for your use of the site, and you agree that using the site signifies your consent to Pure In Essence, LLC Privacy Policy.